Play Smart. Stay in Control.

1. Age Restriction Policy

bk9993 operates strictly as an adults-only platform. You must be 18 years of age or older to create an account, make a deposit, place a bet, or participate in any game on the bk9993 platform. This requirement is non-negotiable and applies to all players in Bangladesh and any other jurisdiction where bk9993 accepts registrations.

At the point of registration, every new player is asked to confirm that they are at least 18 years old. bk9993 also conducts formal age verification as part of its Know Your Customer (KYC) process. Players who cannot provide valid proof of age — such as a National Identity Card (NID) or passport — will have their accounts suspended pending verification, and any winnings accumulated during the unverified period may be withheld until the verification is successfully completed.

We encourage all adult players to take responsibility for ensuring that minors in their household cannot access their bk9993 account. Keep your login credentials private, log out of your account when not in use, and consider using device-level parental controls if children share your devices.

2. Responsible Gaming Tools

bk9993 believes that providing players with practical, easy-to-use tools is the most effective way to promote responsible gambling. All of the tools described in this section are available free of charge from the Responsible Gaming section of your account dashboard. You do not need to contact support to activate most of them — they can be set up and adjusted in real time.

2.1 How to Access Your Responsible Gaming Tools

Once you are logged in to your bk9993 account, navigate to the Account Settings menu and select the "Responsible Gaming" tab. From there you will find all active limits currently applied to your account, options to set new limits, and quick links to the time-out and self-exclusion features. Changes you make are confirmed via a screen notification and, where relevant, an email to your registered address.

2.2 Deposit Limits in Detail

Deposit limits can be configured for three time windows: daily (resets at midnight Bangladesh Standard Time), weekly (resets at midnight every Monday BST), and monthly (resets at midnight on the first of each calendar month). You may set limits in Bangladeshi Taka (৳) to align with your personal budget. If you set a daily limit of ৳2,000, for example, bk9993 will block any deposit attempt that would cause your deposits for that calendar day to exceed ৳2,000.

2.3 Session Time Limits and Reality Checks

Session time limits and reality check alerts work together to help you stay aware of how long you have been playing. Session limits end your active session automatically after the defined period. Reality check alerts appear as a pop-up overlay on your screen at the interval you choose, showing your total time played and your net position for the session. Both features can be configured from your account dashboard without contacting support.

3. Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming measure available on bk9993. It is designed for players who feel that their gambling has become or is at risk of becoming a problem, and who want a firm, sustained barrier between themselves and the platform.

3.1 Available Self-Exclusion Periods

• 6 months — recommended for players who want a meaningful break to reassess their relationship with gambling.
• 1 year — a longer break, offering more time to develop healthy habits and seek support if needed.
• 3 years — suitable for players who recognise a more deeply rooted problem and need an extended separation from gambling.
• Permanent / Lifetime Exclusion — irrevocable closure of the account. Once a permanent self-exclusion is applied, bk9993 will not reopen the account under any circumstances, including if the player later requests reinstatement.

3.2 What Happens During Self-Exclusion

Once a self-exclusion is applied to your bk9993 account:

• You will be immediately logged out and unable to log back in for the duration of the exclusion period.
• All promotional emails, SMS messages, and push notifications from bk9993 will be suspended for the duration of the exclusion.
• Any pending withdrawal requests at the time of exclusion will continue to be processed and paid out to your registered payment method.
• Your account balance will be preserved intact. Upon expiry of a non-permanent exclusion period, you will be required to reactivate your account through a formal reactivation process, including a 24-hour reflection period, before you can deposit or bet again.

3.3 How to Activate Self-Exclusion

• 1

  Log in to your bk9993 account

  Access the platform via the bk9993 Login page using your registered credentials.

• 2

  Go to Account Settings > Responsible Gaming

  Locate the Responsible Gaming section within your account settings menu.

• 3

  Select "Self-Exclusion" and choose a period

  Pick the exclusion duration that best suits your needs — 6 months, 1 year, 3 years, or permanent.

• 4

  Confirm your decision

  You will be asked to confirm your choice. A confirmation email will be sent to your registered address and the exclusion will take effect immediately.

4. Recognising Problem Gambling

Gambling is a form of entertainment for the vast majority of bk9993 players in Bangladesh. For most people, watching a BPL match and placing a well-considered bet on their favourite team is a fun, low-stakes activity. However, for a minority of players, gambling can become a source of stress, financial hardship, and personal difficulty. Recognising the early signs of problem gambling is the first step toward addressing it.

Problem gambling does not always look the same in every person. It can develop gradually over a long period or escalate quickly following a significant win or loss. Common indicators that gambling may have moved beyond entertainment include the following:

• Spending more money on gambling than you originally intended or can comfortably afford to lose.
• Chasing losses — placing additional bets in an attempt to win back money that has already been lost.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to reduce your gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Neglecting work, study, or important personal responsibilities in order to spend more time gambling.
• Using gambling as a way to escape from stress, anxiety, depression, or personal problems rather than as a source of entertainment.
• Borrowing money, selling possessions, or taking on debt to fund gambling activity.
• Making repeated unsuccessful attempts to reduce or stop gambling.

If any of these signs feel familiar, it does not mean you are beyond help. Many people successfully address problem gambling with the right support. bk9993 encourages you to use the self-assessment checklist below and to reach out to our support team or a professional helpline if you have any concerns.

5. Self-Assessment Checklist

The following questions are designed to help you honestly evaluate your gambling habits. There are no right or wrong answers — this checklist is for your personal reflection only. If you answer "yes" to three or more of these questions, we strongly encourage you to use bk9993's responsible gaming tools and consider speaking to a professional support service.

If three or more of these questions resonate with your experience, please do not hesitate to contact bk9993 support, activate a time-out or self-exclusion, and reach out to a professional helpline. Taking action early makes a significant difference to long-term outcomes.

6. Protecting Minors

Protecting children and young people from accessing gambling services is a responsibility that bk9993 takes very seriously. In addition to our own age verification controls, we strongly encourage all adult players to take practical steps to prevent minors from accessing bk9993 on shared devices.

6.1 Recommended Steps for Parents and Guardians

• Never share your bk9993 login credentials with children or young people, even casually or "just to watch" — seeing gambling activity can normalise it for impressionable young minds.
• Log out of your bk9993 account every time you finish a session, especially on smartphones, tablets, or computers that are used by other household members.
• Use device-level parental control software to restrict access to gambling websites on devices that children use. A number of free and paid parental control tools are available for Android, iOS, and desktop operating systems.
• Keep your device locked with a PIN, password, or biometric authentication that is not known to minors in your household.
• Have open conversations with young people in your household about the risks of gambling, the fact that it is for adults only, and the difference between gambling and entertainment.

6.2 Reporting Suspected Underage Use

If you believe a minor has created or is using a bk9993 account — including your own account without your knowledge — please report this to bk9993 immediately at [email protected] with the subject line "Underage Account Report". bk9993 will investigate the report promptly and take appropriate action, which may include immediate account suspension and the return of any deposited funds to the verified account holder.

7. Getting Help & Support

If you feel that gambling is becoming a problem for you or someone you know, please do not wait to seek help. The sooner you reach out, the sooner things can improve. bk9993 is here to support you, and a range of professional resources are available to people in Bangladesh who need assistance with gambling-related difficulties.

7.1 Contact bk9993 Support Directly

Our customer support team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and major sporting events like BPL and IPL season. If gambling is affecting your wellbeing, you can reach us by:

• Live Chat: Available inside your bk9993 account dashboard — fastest response channel.
• Email: [email protected] — use the subject line "Responsible Gaming Support" for priority routing.

Our support agents are trained to handle responsible gaming requests with sensitivity and without judgment. Whether you want to set a deposit limit, activate a time-out, initiate self-exclusion, or simply talk through your concerns, our team is ready to help.

7.2 External Support Organisations

bk9993 recommends that players who are concerned about their gambling habits also consider seeking guidance from mental health and financial counselling services available in Bangladesh. Trained counsellors can offer confidential advice, coping strategies, and referrals to further specialist support. If you are experiencing significant financial difficulty as a result of gambling, speaking to a financial counsellor can help you understand your options and develop a recovery plan.

8. bk9993's Commitment to Responsible Gaming

Responsible gaming is not an afterthought at bk9993 — it is a core part of how we operate the platform. We believe that a safe player is a happy player, and that the long-term health of the bk9993 community depends on every member of it gambling within their means and for the right reasons.

bk9993 continually reviews and improves its responsible gaming tools, trains its support staff on gambling harm awareness, and monitors account activity for patterns that may indicate a player is experiencing difficulty. Where our monitoring systems flag a concern, our team may proactively reach out to the relevant player with information about the tools and support available to them.

We are committed to the following principles in everything we do on the bk9993 platform:

• Transparency: We communicate clearly about the odds, the house edge, and the financial risk involved in every form of betting and casino gaming available on bk9993.
• Player Empowerment: Every player on bk9993 has access to the full suite of responsible gaming tools described on this page, free of charge, at any time.
• No Pressure Marketing: bk9993 does not send marketing communications to players who have set deposit limits, activated time-outs, or are in self-exclusion.
• Fair Play: All games and betting markets on bk9993 are operated fairly, with outcomes determined by certified random number generators or live event results. bk9993 does not manipulate outcomes.
• Continuous Improvement: We review our responsible gaming programme regularly and update our tools, policies, and training in line with best practice in the industry.

This Responsible Gaming page was last reviewed in January 2026. If you have suggestions for how bk9993 can improve its responsible gaming programme, please share them with us at [email protected].